Billing, Subscriptions, Cancellation & Refunds

1. Prices, taxes, and currency

All prices are shown in U.S. dollars and exclude applicable sales tax, which is calculated at checkout based on your shipping address. Shipping costs, if any, are shown before you pay. We may change prices at any time, but the price shown at the time you place an order is the price you are charged for that order.

2. Payment processing

Checkout and payments are processed by Shopify (including Shopify Payments and, where offered, wallets such as Apple Pay, Google Pay, Shop Pay, and PayPal). Card data is handled by our PCI-DSS compliant processors; we never receive or store your full card number. By submitting an order you authorize us and our processor to charge your selected payment method for the total shown, and you confirm you are authorized to use that payment method.

We may cancel or refuse an order in cases of suspected fraud, pricing errors, or stock unavailability. If we cancel, you are not charged, or you receive a full refund.

3. Subscribe & Save — recurring billing authorization

When you select Subscribe & Save you enroll in a recurring subscription and agree to the following, which you also confirm at checkout:

• Discount: subscription items are discounted 10% off the one-time price for as long as the subscription remains active.
• Billing cycle: your payment method is charged the then-current subscription price plus tax and any shipping every 30 days (monthly), on the cadence shown at checkout, until you cancel.
• Automatic renewal: the subscription renews automatically. No further action is required from you for each renewal.
• Advance notice: we send an email confirming your enrollment with the renewal date and amount, and a reminder before each renewal charge, with a direct cancellation link.
• Price changes: we will notify you by email at least 14 days before any change to your recurring price, and you may cancel before it takes effect.

4. Managing, skipping, pausing, and cancelling

You can cancel at any time, with no fee and no minimum commitment:

• Use the "Manage subscription" link in any subscription confirmation or reminder email.
• Or email info@elevateglp.com from the address on your order with the word "Cancel" and your order number.

You can also skip a shipment, change your delivery cadence, swap products, or update your payment and shipping details from the same link. Cancellation takes effect for future renewals; to avoid the next charge, cancel or skip at least 24 hours before your renewal date. Orders already placed and processed cannot be cancelled, but they are covered by our 30-day guarantee below. Cancelling ends the 10% subscriber discount on future orders.

Where required by law (including California's automatic-renewal rules), you may cancel by the same method you used to enroll, in as few steps as it took to sign up.

5. 30-day money-back guarantee

If you're not satisfied with your first order of a product, contact us within 30 days of delivery for a refund of the purchase price. You do not need to return an opened bottle for your first order of that product. Refunds are issued to the original payment method within 5–10 business days of approval; your bank may take additional time to post it. Original shipping charges are non-refundable unless the return is due to our error or a damaged or defective item.

6. Returns and exchanges

Unopened products in resalable condition may be returned within 30 days of delivery. Email info@elevateglp.com for a return authorization before shipping anything back — returns received without authorization may not be refundable. For health and safety reasons we cannot resell opened supplements, so opened items outside the guarantee above are not eligible for return.

7. Damaged, defective, lost, or wrong items

Contact us within 14 days of delivery with your order number and a photo of the item and packaging, and we will replace it or refund it at no cost to you. For packages marked delivered but not received, contact us and we will work with the carrier.

8. Shipping

Orders are typically processed within 1–2 business days and ship within the United States. Delivery estimates shown at checkout are estimates, not guarantees, and carrier delays are outside our control. Risk of loss passes on delivery to the carrier, subject to Section 7.

9. Discount codes and promotions

Promotional codes, including the 15% new-customer code, are limited to one per customer, apply to one-time purchases unless stated otherwise, cannot be combined with other offers or the subscription discount unless stated, have no cash value, and may be withdrawn or expire. Abuse of promotions may void the discount and the order.

10. Chargebacks and disputes

Please contact us first — most issues are resolved within one business day and far faster than a bank dispute. If you file a chargeback without contacting us, we may suspend future orders and subscriptions while the dispute is investigated.

11. How to reach us

Email info@elevateglp.com or use our contact page. We respond within 1–2 business days. These terms supplement our Terms of Service.

Elevate GLP, LLC
Email: info@elevateglp.com
Website: www.elevateglp.com